As many of you may already be aware, there is currently uncertainty surrounding the future of GivEnergy and the support available to customers. We understand that this may raise concerns regarding the future monitoring, maintenance and long-term support of your solar and battery storage system.
Firstly, we would like to reassure you that this situation is completely outside the control of both ourselves and our customers.
Smart Home Technical Ltd remains fully operational and committed to supporting all of the systems we have installed. We have invested significant time and effort into building our reputation for quality installations and customer service, and we intend to continue supporting our customers for the foreseeable future.
Whilst we cannot control the future of any manufacturer, we can continue to provide professional support, maintenance and technical expertise to help keep your system operating safely, efficiently and delivering the savings you invested for.
Helping You Maximise Your Savings
To help customers get the best possible performance from their systems, we recommend the following:
1. Sign Up to Axel
Axel can provide access to enhanced monitoring features and may help increase your export earnings, whilst also providing access to premium monitoring services.
AXEL LINK:
Axle Grid Services | Get Paid to Support the Grid
2. Consider Octopus Energy
Many of our customers are achieving improved import and export rates through Octopus Energy’s smart tariffs.
You can sign up using our referral link below:
Introducing Our Solar & Battery Service & Maintenance Plan
To ensure we can continue providing long-term support to our customers, we are introducing our Solar & Battery Service & Maintenance Plan.
Annual Membership Fee
£175 + VAT per year (£210 including VAT)
The plan includes:
✔ Ongoing remote monitoring and support.
✔ Two remote health checks per year, complete with written reports.
✔ One annual on-site service visit.
✔ Annual electrical testing of the installation.
✔ One included call-out visit per year for fault investigation.
✔ Up to 30 minutes of telephone support per year.
✔ Priority customer support.
✔ Assistance with fault diagnosis and replacement equipment sourcing.
✔ Discounted labour rate of £60 + VAT per hour (standard rate £85 + VAT).
✔ 5% discount on any additional electrical work carried out by Smart Home Technical Ltd.
Why We Are Introducing This Plan
For many years we have provided ongoing support and advice to our customers as part of our commitment to customer care.
However, with the increasing time required to monitor, maintain and support renewable energy systems, together with the uncertainty surrounding future manufacturer support, we believe it is important to introduce a structured service plan that allows us to continue providing the high level of service our customers have come to expect.
By joining the Service & Maintenance Plan, you are helping us continue to support your system and ensuring that expert assistance is available should any issues arise in the future.
Our Commitment To You
We remain committed to supporting our customers and helping them maximise the performance, reliability and savings from their renewable energy systems.
Our aim is simple: to keep your system operating efficiently, safely and generating the savings you invested for.
How To Join
Click here to join our service plan today.
Alternatively, contact our office and we will be happy to assist.
Thank you for your continued support and trust in Smart Home Technical Ltd.
If you have any questions regarding your system or the new Service & Maintenance Plan, please do not hesitate to get in touch.
